When the guests sit down in front of you, you have a feeling that you can't get out of your hands. Do the guests feel uncomfortable as well? Whether the other is a new customer or an old customer, it is not easy to establish an easy and interesting dialogue. However, the following tips will help you open your conversation with the guest, and try it.
secret 1: a preliminary understanding
Firstly,you can ask the guests services they need, to understand the guests' expectations, as well as give him or her a full understanding of the services you are going to provide. If possible, you can use photos or pictures to explain it.
Secret 2: keep a smile
A smile can not only make the guests feel comfortable, but also make each other's conversation more comfortable and natural.
Secret 3: eye contact
Eye contact will let the other person know that you are interested in what he is saying.
Secret 4: Observe the facial expressions
Pay attention to the guest's mood. You may be trying to find a topic, but if the person who has a bad mood to talk more it, you'd better keep on trying again.
Secret 5: Avoid criticism
If the person is a new customer, don't make negative criticism of its hair, hair health, or the products used.
Secret 6: listen patiently
Don’t interrupt the other's speech in the right time.
Secret 7: when talking to the guest, you can ask the following questions:
What kind of music do you like to listen to? (asking questions for the guests to before play music)
What interesting movies have you seen recently?
According to the expert expenditure, this is a neutral problem for the effective continuation of the dialogue.
(how often have you changed your hair in the last few years?)
(I can understand the guests' demands and ideas about the haircut.)
Secret 8: Avoid sensitive topics
You should be careful when talking about political or religious issues, some people may have a strong sense of this kind of topic, and you certainly don't want to make yourself wrong.
Secret 9: Don't talk about private affairs
Avoid talking about their personal problems with customers, especially the new guests. If a guest talks about his own personal questions, you can show care and understanding, but don't make any criticism or advice.
Secret 10: stay away from right and wrong
Don't gossip or sarcasm. Even if you say someone else, your guest will think you may be talking about him or her, or talking about a customer or a colleague.
